Last updated: June 25, 2026
This Privacy Policy explains how Webtions OU (dba Trigv) collects, uses, and protects information when you use the Trigv mobile apps (the "App").
The App is a companion client for existing Trigv workspaces. It lets you sign in, receive push notifications, and keep notification history on your device. For the rules governing use of the App, see our Terms of Use.
1. Who we are
Data controller: Webtions OU (dba Trigv)
Registered address: Sepapaja 6, Tallinn 15551, Estonia
VAT: EE102051737
Contact: [email protected]
2. Our core privacy model
| Data | Trigv servers | Your device |
|---|---|---|
| Account sign-in and session | ✓ | — |
| Device registration and push token | ✓ | — |
| Event delivery metadata (short-term) | ✓ | — |
| Notification title, message, and history | ✗ | ✓ |
When a notification is sent to your workspace, message content passes through our systems briefly for delivery, then is discarded. We retain metadata only (such as event type, channel, delivery status, and timestamps) for a short operational period.
3. Information we collect through the App
3.1 Account and authentication
What: Email address, name (if provided), authentication tokens, session identifiers, and login timestamps needed to sign you in and keep your session secure.
Why: Authenticate you and provide access to your workspace in the App.
3.2 Device and push delivery
What: Device name, mobile platform, app version, push notification token, and last-seen timestamp; channel subscription and mute/pause preferences you set in the App.
Why: Deliver push notifications to the correct device and respect your preferences.
3.3 Service metadata
What: Workspace and channel identifiers, event type, severity level, delivery status, and related operational metadata associated with notifications sent to your account.
Why: Operate delivery, debug failures, and enforce workspace limits. We do not store notification title, message, or description in these server records.
Retention: Event metadata is automatically deleted after 7 days.
3.4 Support and security logs
What: IP addresses, user agents, and related metadata from App API requests; records of significant account actions when needed for security or support.
Why: Secure the service, prevent abuse, and respond to support requests.
4. On-device data
The App stores notification content and history locally on your device. This data does not sync to Trigv servers.
Typical local fields include notification title and message, event type, timestamps, and read/archive state.
You control this data. It remains on your device until you uninstall the App, clear app data, or delete history within the App where supported.
5. How we use your information
- Provide, operate, and improve the App
- Authenticate you and deliver push notifications
- Enforce workspace limits and prevent abuse
- Respond to support requests and investigate security incidents
- Comply with legal obligations
We do not sell your personal data. We do not use notification content for advertising or profiling, because we do not retain that content on our servers.
6. Third-party services
We use trusted providers to run the App and deliver notifications, including:
| Provider | Purpose |
|---|---|
| Mobile push infrastructure | Push notification delivery |
| Trigv API (hosted infrastructure) | Authentication, device registration, and delivery coordination |
These providers process data under their own privacy policies. Push infrastructure may process message content in transit solely to deliver alerts.
7. Data retention
| Data category | Retention |
|---|---|
| Event metadata | 7 days, then deleted |
| Account, device, and session data | While your account is active, plus a reasonable period after deletion for security and legal compliance |
| On-device notification history | Until you delete it, clear app data, or uninstall the App |
8. International transfers
Trigv and our providers may process data in countries other than your own. Where required by law, we rely on appropriate safeguards for cross-border transfers.
9. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data.
To exercise these rights, contact [email protected]. You may also sign out, uninstall the App, or use in-app account deletion where available.
If you are in the EEA or UK, you may lodge a complaint with your local supervisory authority. In Estonia, this is the Data Protection Inspectorate.
10. Security
We use measures appropriate to the data we process, including encrypted connections (HTTPS/TLS) for App traffic and access controls on our systems. No method of transmission or storage is completely secure.
11. Children
The App is not directed at children. You must be 18 or older to use it. We do not knowingly collect personal data from children.
12. Account deletion
You may request account deletion through the in-app flow or by emailing [email protected]. Deletion requests are reviewed manually and usually processed within 30 days. Local notification history is not removed from your device until you uninstall the App or clear its data.
13. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the App after changes take effect constitutes acceptance of the updated policy, unless otherwise required by law.
14. Contact
Email: [email protected]
Postal address: Webtions OU (dba Trigv), Sepapaja 6, Tallinn 15551, Estonia
See also: Terms of Use (mobile app).