Terms of Service

Last updated: June 13, 2026

These Terms of Service ("Terms") govern your access to and use of Trigv — including the API (api.trigv.com), web dashboard (app.trigv.com), mobile apps (iOS and Android), and the marketing site (trigv.com) — operated by Webtions OU (dba Trigv).

By creating an account, sending events, or purchasing a paid plan, you agree to these Terms and our Privacy Policy. If you do not agree, do not use Trigv.

1. Who we are

Service provider: Webtions OU (dba Trigv)
Registered address: Sepapaja 6, Tallinn 15551, Estonia
VAT: EE102051737
Governing jurisdiction: Estonia, European Union
Contact: [email protected]

Trigv is a developer notification service. You send events from your products; Trigv delivers push alerts to registered devices and shows a live delivery feed in the dashboard (status and counts, not message text). Notification content and history stay on your devices — we deliver the alert but don't keep the message on our servers.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account or purchase a paid plan. If you use Trigv on behalf of a company or team, you represent that you have authority to bind that organization to these Terms.

3. Accounts and security

• Provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your password, session, and API keys.
• Do not share login credentials. API keys should live in environment variables or a secrets manager.
• Notify us promptly if you suspect unauthorized access to your account or keys.
• We may suspend or terminate accounts that violate these Terms or pose a security risk.

See API Security for how we handle ingest authentication and key storage.

4. The service

Trigv provides:

• HTTP API and webhooks for event ingest
• Push notification delivery to registered devices (via Firebase Cloud Messaging and Apple/Google push infrastructure)
• A web dashboard for workspaces, channels, API keys, billing, and a live delivery feed (status and counts, not message text)
• Mobile apps for receiving notifications and on-device history

Plan limits (events per month, channels, devices) depend on your current plan. We may change features, limits, or pricing for new customers with reasonable notice. Changes to paid plans you already hold are described in section 6.

5. Free trial

Public signups may start a 7-day free trial with:

• No credit card required to begin
• 1,000 events and/or 7 days — whichever limit you hit first
• No auto-charge when the trial ends

When the trial ends, push delivery stops until you upgrade to a paid plan. Creem checkout is only involved when you choose a paid plan (lifetime license or annual subscription).

6. Plans, billing, and payments

Trigv offers paid plans including:

6.1 Creem (payment processor)

All paid purchases and subscriptions are processed by Creem ("Creem"), our third-party payment provider. When you checkout:

• You are redirected to a Creem-hosted checkout page
• Applicable taxes (including EU VAT where required) are calculated and collected by Creem at checkout
• Invoices and receipts are available through the Creem customer portal linked from your Trigv billing page
• Creem's own terms and privacy policy apply to payment processing — see Creem Terms and Creem Privacy

Trigv does not store full payment card numbers. We receive billing status, subscription period dates, and customer references from Creem to operate your workspace plan.

6.2 Subscriptions

Annual subscriptions renew automatically at the end of each billing period unless you cancel before renewal.

• Cancel from Dashboard → Billing or the Creem customer portal
• Cancellation takes effect at the end of the current paid period — you keep access until then
• We do not refund unused time after the refund window in section 7, except where required by law
• Downgrades, if offered, take effect at the next renewal

6.3 Lifetime licenses

LTD purchases are one-time and grant permanent access to the Indie-tier limits active at time of purchase. LTD batches may be limited in quantity and are sold sequentially — once a batch closes, that price and cap may not return.

6.4 Usage and limits

Paid plans include monthly event limits. If you exceed your limit, ingest may be rejected with an error response. Unused events do not roll over to the next month. Event metadata on our servers is retained for 7 days, then automatically deleted.

7. Refund policy

If you are not satisfied with a paid plan, you may request a full refund within 7 calendar days of the charge — for both lifetime licenses and annual subscriptions.

To request a refund:

1. Email [email protected] from the email address on your Trigv account
2. Include your workspace name and the date of the charge
3. Optionally tell us what went wrong — it helps us improve

When a refund is approved:

• We process the refund through Creem to your original payment method
• Paid plan access ends immediately — push delivery stops and your workspace reverts to an unpaid state
• Refund timing to your bank or card issuer depends on Creem and your payment provider (typically 5–10 business days)

Refund requests made after 7 days are generally not eligible, except where required by applicable consumer protection law in your jurisdiction. The free trial is $0 and is not refundable.

If you believe a charge is fraudulent, contact us first — we will work with you and Creem to resolve it. Abuse of refund requests or chargebacks may result in account suspension.

8. Acceptable use

You agree not to use Trigv to:

• Violate any applicable law or regulation
• Send spam, unsolicited notifications, or harassing content to people who did not consent
• Transmit malware, phishing links, or other harmful material
• Probe, scan, or test the vulnerability of our systems without written permission
• Reverse engineer, scrape, or overload the service (including circumventing rate or usage limits)
• Resell or sublicense the service without our written consent
• Impersonate another person or misrepresent your affiliation

You are responsible for the content you send through Trigv and for having a lawful basis to notify your recipients. If you add team members or notification recipients to a workspace, ensure they expect alerts from you.

We may throttle, suspend, or terminate service for abuse — including excessive event volume that degrades the platform for other customers.

9. API keys and workspaces

• API keys are tied to a workspace. Keep keys secret; treat a leaked key like a leaked password.
• Rotate or revoke compromised keys immediately from the dashboard.
• Workspace owners are responsible for actions taken with their keys and by their members.
• We may rate-limit or block keys that appear automated, abusive, or misconfigured.

10. Notification recipients

If you receive Trigv push notifications because a developer added you to their workspace, that developer controls what is sent. Trigv processes notification content only in transit for delivery — we do not store notification title, body, or history on our servers.

Recipients can mute channels, pause notifications, or uninstall the mobile app. For unwanted alerts, contact the workspace owner first; you may also report abuse to [email protected].

11. Intellectual property

Trigv, our logo, and the service software are owned by Webtions OU or our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service according to your plan.

You retain ownership of your code, event payloads, and brand. You grant us a limited license to process your events solely to operate the service (ingest, deliver pushes, and show delivery status in the dashboard).

Feedback you send us may be used to improve Trigv without obligation to you.

12. Third-party services

Trigv relies on third-party providers — including Creem (payments), Firebase (push delivery), Pusher (dashboard realtime), Laravel Cloud (hosting), and others listed in our Privacy Policy.

We are not responsible for outages, policy changes, or failures of third-party services outside our reasonable control. Push delivery depends on Apple, Google, and your device connectivity.

13. Availability and disclaimers

We aim for reliable delivery, but Trigv is provided "as is" and "as available" without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

• The service will be uninterrupted, error-free, or meet your specific requirements
• Every notification will be delivered (device offline, Do Not Disturb, token expiry, and provider outages happen)
• The service is suitable for life-safety, medical, or emergency alerting

14. Limitation of liability

To the maximum extent permitted by law, Webtions OU and its officers, directors, and employees will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — arising from your use of Trigv.

Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the three (3) months before the event giving rise to the claim, or €50 if you have not made a paid purchase.

Some jurisdictions do not allow certain limitations. In those cases, our liability is limited to the greatest extent permitted by applicable law.

15. Indemnification

You agree to indemnify and hold harmless Webtions OU from claims, damages, and expenses (including reasonable legal fees) arising from your use of Trigv, your event content, your violation of these Terms, or your violation of any third-party rights — including sending notifications without proper consent.

16. Termination

You may stop using Trigv at any time by:

• Canceling a paid subscription (effective at period end)
• Deleting API keys and removing devices
• Requesting account deletion via [email protected]

We may suspend or terminate your access if you:

• Violate these Terms or acceptable use rules
• Fail to pay for a subscription after grace periods
• Pose a security or abuse risk to the platform or other customers

On termination, your right to use the service ends. We may delete workspace data subject to our Privacy Policy retention rules. On-device notification history is controlled by you on each device.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. For material changes, we will provide notice through the dashboard, by email, or on trigv.com.

Continued use of Trigv after changes take effect constitutes acceptance of the updated Terms, unless otherwise required by law. If you disagree with an update, cancel your subscription and stop using the service.

18. Governing law and disputes

These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles. Courts in Tallinn, Estonia have exclusive jurisdiction, except where mandatory consumer protection laws in your country require otherwise.

If you are an EU consumer, you may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

19. Miscellaneous

• These Terms, together with the Privacy Policy, are the entire agreement between you and Webtions OU regarding Trigv.
• If any provision is unenforceable, the rest remains in effect.
• Our failure to enforce a provision is not a waiver of that provision.
• You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

Email: [email protected]
Postal address: Webtions OU (dba Trigv), Sepapaja 6, Tallinn 15551, Estonia
Website: trigv.com